Frequently Asked Questions

1. Orders & Payments

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay / Apple Pay / Google Pay (if available at checkout)

All payments are processed securely through trusted third-party providers.

Will I receive an order confirmation?

Yes. After placing your order, you’ll receive a confirmation email with your order details.
If you don’t see it within a few minutes, please check your spam or promotions folder.

Can I modify or cancel my order?

Orders begin processing quickly, so modifications may not always be possible.
If you need to make a change, contact us as soon as possible at support@savenzi.com and we’ll do our best to assist.

2. Shipping Information

Where do you ship?

We currently ship within the United States only.
International shipping is not available at this time.

How much is shipping?

Shipping within the United States is free on all orders, no minimum purchase required.

How long does shipping take?

Order Cutoff:
Orders placed before 5:00 PM Eastern Time (ET) are processed the same business day.
Orders placed afterward are processed the next business day.

Handling Time: 1–4 business days
Transit Time: 6–12 business days
Estimated Delivery: 7–16 business days total

These are estimates and may vary during holidays or high-volume periods.

Which carriers do you use?

We work with reliable U.S. carriers such as:

  • USPS
  • UPS
  • FedEx
  • DHL eCommerce (for some regions)

The carrier is selected based on the package size and delivery location.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package.
You may also track it through the Track My Order page on our website.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return window for all eligible items delivered within the United States.

Items must be:

  • Unused
  • In original condition
  • Returned with original packaging and accessories

For full details, please refer to our Return & Refund Policy page.

Who pays for return shipping?

  • Defective or incorrect items: We cover all return costs.
  • Change of mind / customer remorse: You are responsible for return shipping.
    Return label costs typically range from $5–$12, depending on weight and location.
    We will inform you of the exact cost before you approve the return.

How long does it take to receive my refund?

Once we receive and inspect your return, refunds are processed within 7 business days.
Your bank or payment provider may take an additional up to 7 business days to post the refund.

Can I exchange an item?

Yes. If you need a different size, color, or product, contact us at support@savenzi.com and we’ll help arrange an exchange.

4. Product Information

Are your product photos accurate?

We make every effort to ensure our product photos and descriptions are accurate and represent the item you will receive.
Color variations may occur due to screen settings or lighting.

Do you offer warranties?

Unless stated on the product page, items do not come with a manufacturer’s warranty.
If you believe your item is defective, contact us and we will help resolve the issue.

5. Account & Security

Do I need an account to place an order?

No, you can check out as a guest.
However, creating an account allows you to:

  • View your order history
  • Save shipping information
  • Track orders easily

Is my personal information secure?

Yes. We use encrypted payment processing and secure protocols to protect your information.
You can learn more on our Privacy Policy page.

6. Customer Support

How can I contact customer service?

You can reach our support team via:

📧 Email: support@savenzi.com

We respond to all messages within 24 hours (Monday–Friday).
Weekend inquiries are answered on Monday.

7. Other Common Questions

Do you offer gift packaging?

Currently, we do not offer gift packaging, but many customers choose to add their own touch once the item arrives.

Do you restock sold-out items?

Some items may restock depending on availability. If a product is out of stock, you can sign up for email alerts on the product page.

Do you offer discounts or promotions?

Yes. Join our newsletter to receive updates on special offers, product launches, and exclusive discounts.